Helpdesk For great customer service.

Track, prioritize, and solve customer tickets

overview

Get in touch with your customers where they are.

Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team’s workload and check the status of a ticket based on your custom tailored SLA rules. Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.

Our fully Managed services will help you succeed. Let’s get started

Get accurate forecasts

Use actionable data to make better decisions.

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    Create different teams

    You can create different teams to assign tickets to, and for each team you can create a unique email alias, which customers can contact directly.

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    Assigning tickets

    Tickets can be assigned automatically balanced amongst team members, randomly, or manually.

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    Prioritize your tickets

    You can choose different levels of priority for your tickets.

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    Configure automated emails

    Keep your customers updated on the progress of their ticket by sending them customized automated emails at each stage.

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    Canned responses

    Create predetermined responses which can be used in Live Chat or emails sent in the ticket chatter to answer frequently asked questions in a quick and efficient manner.

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    Create tickets via email

    Customers can easily create tickets via email. Incoming emails automatically create a ticket and depending on the email aliases they can be assigned to the corresponding teams.

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    Create tickets via website form

    Customers can create a ticket via an online form. The website form can be customized according to your preferences.

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    Create tickets via Live Chat

    You can interact with your customers via the Live Chat and instantly create a ticket directly via the chat window.

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    Create tickets on the fly

    If you notice that a customer has mentioned an issue on an external channel such as a forum, Twitter, or Facebook, you can manually create tickets in the system and get started right away.

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    Set your own SLA rules

    Set the standard for your teams by creating your own SLA rules, determining specific deadlines within which tickets should be responded to, and resolved based on priorities.

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    Helpdesk Dashboard

    Get a full overview of all your tickets with the Helpdesk dashboard and keep track of your performance and success rate.

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    Customer rating

    Customers can provide feedback on their customer experience in just a click by using the customer rating system. This allows you to track their level of satisfaction as well as the rating of the team member in charge of the ticket for easy KPI tracking.

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    eLearning

    You can make your learning materials such as slides, videos, or documentation available on your website via DigisignERP Slides, sharing them with customers by publishing your content on your Helpdesk page. No need to re-import everything a second time on the Helpdesk page, all your educational content stays in sync.

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    Help Center Forum

    Questions or issues that you receive frequently you can post in the online forum which can then serve as a FAQ section where customers can easily find answers to their most common problems.

Benefits

Our services provide a unique range of benefits

  • Modern User Interface

    An intuitive user interface designed for sales. A Dashboard for a better overview of the sales activities. Useful tips and best practices to configure and deploy your CRM.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

We love using the Sales app as it allows us to create professional quotations in just a couple of minutes. We're saving time and our customers are happy with our fast services and response
John H. Bedard, Jr