Field Service Management

digisign erp field service management
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ADVANCED FIELD SERVICE MANAGEMENT

Advanced Field Service Management is an extension of the default Service Management Module, This module helps you manage all your After Sales Service phases from Commissioning to Service Visits which are After sales, Serial Number Generation, AMC & Warranty Details, Commissioning, Site Visits, Service Visits, Visit Based Expenses, First Information Report, Spare Quotation, Product Life Cycle Management , Feedback, Toll free and Customer Surveys in an orangized manner.

ADVANTAGES

  • Commissioning is auto-generated when processing the Delivery Order for Each Done Quantity.
  • Scheduled Warranty & AMC Visits are created automatically based on the duration set in the Product Master
  • Spare Quotation can be created by just tagging the Finished Products and Spare Parts will be fetched from Bill Of Materials
  • If a FIR (First Information Report) goes to a rework State , The Respective commissioning will move to the draft state.
  • Status of each Serial Number can be tracked in the Product Life cycle Menu.
  • The Status will be auto-updated for all the Serial Numbers
  • In Toll Free, When a Customer is Selected all the products bought by the customer will be displayed on the line item along with the Serial Number and the status.
  • Multiple Service Tickets can be created against a Single customer.

BENEFITS

  • Automation : Right from Commssioning to Product Life Cycle Management all the phases of a Product are automated which reduces manual intervention.
  • Visit Scheduling : All the Phases of a product and visits against each phase are scheduled automatically and Provision provided to change according to customer’s need.
  • Product Tracking : All the serial Number of the Products sold can be tracked along with their status in the Product life cycle Menu.
  • Customer Feedback : After every visit the Toll-free Executive will have to conduct a survey to know the customer feedback on the services and products.

Main Features

01
After Sales Commissioning

Commissioning is automated when a Delivery Order is processed. Visits and Expenses can be tracked.

02
Product Life Cycle

The Status of the Product is updated automatically based on the Product Warranty and AMC Duration.

03
Scheduled Warranty Visit

Warranty Visits are scheduled automatically when a Commissioning is completed.

04
Scheduled AMC Visit

AMC Visits are scheduled automatically when an AMC Order is Confirmed.

05
Expenses For Visit

Expenses For Visit Service Engineer Can claim for Expense after every kind of visit they make.

06
Spare Quotation

Provision to create Spare Quotation for every Failed Commissioning, AMC & service visit.

07
Customer Toll Free calls

Manage all your support calls and create Service Tickets against them.

08
Toll-Free Feedback Survey

Toll-Free Team can conduct survey and collect customer feedback after every visit.

09
First Information Report

First Information report can be generated for failed commissionings , AMC & Service Visit.

10
Labour Charges

Provision to charge for Labour services which can be billed using default invoicing.

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