[vc_section full_width=”stretch_row” css=”.vc_custom_1554743841497{background: #62d1ef url(https://digisignuae.com/staging/digisign/wp-content/uploads/2019/04/help-desk.jpg?id=1826) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”mask”][vc_row full_width=”stretch_row” css=”.vc_custom_1540396428558{padding-top: 120px !important;padding-bottom: 100px !important;}”][vc_column][vc_custom_heading text=”Helpdesk For great customer service.” font_container=”tag:div|font_size:2.5rem|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css_animation=”fadeInUp” css=”.vc_custom_1554784190883{margin-left: 3px !important;}” el_class=”delay-1 custom-hd”][vc_empty_space height=”20px”][vc_custom_heading text=”Track, prioritize, and solve customer tickets” font_container=”tag:h2|font_size:2.5rem|text_align:left|color:%23ffffff|line_height:1.5″ use_theme_fonts=”yes” css_animation=”fadeInUp” el_class=”custom-hd delay-2″][vc_separator color=”white” align=”align_left” border_width=”5″ el_width=”10″ css_animation=”fadeInUp” css=”.vc_custom_1540396601278{margin-bottom: 50px !important;margin-left: 5px !important;padding-top: 15px !important;}” el_class=”delay-4″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1540432093539{margin-left: 3px !important;}” el_class=”delay-3″]Contact Us Today[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css_animation=”none” css=”.vc_custom_1536315102680{padding-bottom: 60px !important;}” el_id=”overview”][vc_row][vc_column offset=”vc_hidden-sm vc_hidden-xs”][vc_widget_sidebar sidebar_id=”sidebar-5b8f8fdb9861f”][/vc_column][/vc_row][vc_row css=”.vc_custom_1536717525443{padding-top: 80px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_custom_heading text=”overview” font_container=”tag:h6|font_size:10px|text_align:center|color:%23627792″ use_theme_fonts=”yes” el_class=”style1″][vc_empty_space height=”6px”][vc_custom_heading text=”Get in touch with your customers where they are.” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”20px”][vc_column_text]

Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team’s workload and check the status of a ticket based on your custom tailored SLA rules. Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.

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Our fully Managed services will help you succeed. Let’s get started

[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css_animation=”fadeInUp” css=”.vc_custom_1554714295068{padding-top: 80px !important;padding-bottom: 30px !important;background-color: #181223 !important;}” el_id=”features”][vc_row][vc_column][vc_custom_heading text=”Get accurate forecasts” font_container=”tag:h6|font_size:10px|text_align:center|color:%231dc2ef” use_theme_fonts=”yes” el_class=”style1″][vc_empty_space height=”6px”][vc_custom_heading text=”Use actionable data to make better decisions.” font_container=”tag:h3|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_empty_space height=”60px”][iconlist icon_size=”small” class=”columns-3 gap-50″][iconlist_item type=”image” icon_image=”1827″]

Create different teams

You can create different teams to assign tickets to, and for each team you can create a unique email alias, which customers can contact directly.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Assigning tickets

Tickets can be assigned automatically balanced amongst team members, randomly, or manually.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Prioritize your tickets

You can choose different levels of priority for your tickets.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Configure automated emails

Keep your customers updated on the progress of their ticket by sending them customized automated emails at each stage.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Canned responses

Create predetermined responses which can be used in Live Chat or emails sent in the ticket chatter to answer frequently asked questions in a quick and efficient manner.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Create tickets via email

Customers can easily create tickets via email. Incoming emails automatically create a ticket and depending on the email aliases they can be assigned to the corresponding teams.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Create tickets via website form

Customers can create a ticket via an online form. The website form can be customized according to your preferences.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Create tickets via Live Chat

You can interact with your customers via the Live Chat and instantly create a ticket directly via the chat window.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Create tickets on the fly

If you notice that a customer has mentioned an issue on an external channel such as a forum, Twitter, or Facebook, you can manually create tickets in the system and get started right away.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Set your own SLA rules

Set the standard for your teams by creating your own SLA rules, determining specific deadlines within which tickets should be responded to, and resolved based on priorities.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Helpdesk Dashboard

Get a full overview of all your tickets with the Helpdesk dashboard and keep track of your performance and success rate.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Customer rating

Customers can provide feedback on their customer experience in just a click by using the customer rating system. This allows you to track their level of satisfaction as well as the rating of the team member in charge of the ticket for easy KPI tracking.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

eLearning

You can make your learning materials such as slides, videos, or documentation available on your website via DigisignERP Slides, sharing them with customers by publishing your content on your Helpdesk page. No need to re-import everything a second time on the Helpdesk page, all your educational content stays in sync.[/iconlist_item][iconlist_item type=”image” icon_image=”1827″]

Help Center Forum

Questions or issues that you receive frequently you can post in the online forum which can then serve as a FAQ section where customers can easily find answers to their most common problems.[/iconlist_item][/iconlist][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css_animation=”fadeInUp” el_id=”benefits” css=”.vc_custom_1536330643232{padding-top: 80px !important;padding-bottom: 80px !important;}”][vc_row][vc_column][vc_custom_heading text=”Benefits” font_container=”tag:h6|font_size:10px|text_align:center|color:%23627792″ use_theme_fonts=”yes” el_class=”style1″][vc_empty_space height=”6px”][vc_custom_heading text=”Our services provide a unique range of benefits” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”60px”][/vc_column][/vc_row][vc_row][vc_column][iconlist][iconlist_item type=”image” css=”.vc_custom_1554724458209{border-top-width: 7px !important;border-top-color: #21c1e5 !important;border-top-style: solid !important;}”]

Modern User Interface

An intuitive user interface designed for sales. A Dashboard for a better overview of the sales activities. Useful tips and best practices to configure and deploy your CRM.[/iconlist_item][iconlist_item type=”image” css=”.vc_custom_1554724468967{border-top-width: 7px !important;border-top-color: #21c1e5 !important;border-top-style: solid !important;}”]

Trusted IT advisor

Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.[/iconlist_item][iconlist_item type=”image” css=”.vc_custom_1554724478397{border-top-width: 7px !important;border-top-color: #21c1e5 !important;border-top-style: solid !important;}”]

Economy of scale

As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.[/iconlist_item][iconlist_item type=”image” css=”.vc_custom_1554724495807{border-top-width: 7px !important;border-top-color: #21c1e5 !important;border-top-style: solid !important;}”]

Increased efficiency

You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.[/iconlist_item][iconlist_item type=”image” css=”.vc_custom_1554724505836{border-top-width: 7px !important;border-top-color: #21c1e5 !important;border-top-style: solid !important;}”]

Small initial investment

Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.[/iconlist_item][/iconlist][vc_empty_space height=”10px”][vc_column_text]

Stop wasting time and money on technology. Let’s get started

[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css_animation=”fadeInUp” el_class=”mask” css=”.vc_custom_1554724560321{background: #6ecfe5 url(https://digisignuae.com/staging/digisign/wp-content/uploads/2018/08/job12-279-chim-01065.jpg?id=1062) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”customers”][vc_row full_width=”stretch_row” css=”.vc_custom_1536285924597{padding-top: 120px !important;padding-bottom: 120px !important;}” el_class=”mask”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-quote” color=”custom” background_style=”rounded” background_color=”white” align=”center” custom_color=”#fc766a”][vc_custom_heading text=”We love using the Sales app as it allows us to create professional quotations in just a couple of minutes. We’re saving time and our customers are happy with our fast services and response” font_container=”tag:div|font_size:36px|text_align:center|color:%23ffffff|line_height:1.35em” use_theme_fonts=”yes”][vc_empty_space height=”30px”][vc_custom_heading text=”John H. Bedard, Jr” font_container=”tag:h6|font_size:10px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” el_class=”style1″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][/vc_section][vc_row][vc_column][vc_empty_space height=”30px”][/vc_column][/vc_row]